Auxiliary Aids & Services for Individuals with Disabilities
At Our Children Our Future, we are deeply committed to inclusion and accessibility for everyone in our community. This includes individuals who are deaf, hard of hearing, or living with disabilities.
The following Auxiliary Aids Plan outlines the steps our organization takes to ensure equitable access to services and support.
If you have any questions or need assistance, our team is here to help.
Policy Overview
We are committed to ensuring that individuals who are deaf, hard of hearing, or have other disabilities have full access to our services. No person will be denied participation in our programs, services, or activities due to a communication barrier.
Our organization complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). We ensure that auxiliary aids and services are available at no cost to persons with disabilities to guarantee equal access to all programs and services.
Available Auxiliary Aids & Services
Auxiliary aids and services may include but are not limited to:
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Qualified American Sign Language (ASL) interpreters
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Real-time transcription (CART)
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Telephone relay services
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Large print and electronic documents
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Assistive listening devices
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Communication boards
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Closed captioning (where applicable)
These aids are provided free of charge to individuals who need them in order to participate equally in our programs.
Requests for additional services will be considered based on individual needs.
How to Request an Auxiliary Aid
If you or someone you know needs auxiliary aids or services, please contact our designated Single Point of Contact (SPOC):
Name: Toula Zoulas
Title: Chief Executive Officer
Phone: 954-929-7515
Email: policies@ocof-florida.org
Requests should be made at least five business days in advance, when possible, to ensure timely arrangements.
Documentation and Records
All requests for auxiliary aids will be documented. Records are maintained to track:
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Type of aid requested
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Time and date of the request
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The aid or service provided
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Staff member who fulfilled the request
This information helps us monitor effectiveness and ensure compliance with state and federal guidelines.
Our Non-Discrimination Policy
We do not discriminate based on disability, race, color, national origin, sex, age, or religion. Reasonable accommodations are always provided to ensure equal access for everyone.
Reporting Concerns
If you feel your request was not handled appropriately or you were denied necessary support, you have the right to file a complaint.
Complaints can be submitted in writing to:
ADA Coordinator
Our Children Our Future
1500 Van Buren St, Hollywood, FL 33020
policies@ocof-florida.org
All complaints will be investigated promptly and fairly.
Language Assistance Services
In addition to support for individuals with disabilities, we provide language assistance services for individuals with Limited English Proficiency (LEP). This includes access to interpretation services and translated materials in the individual’s preferred language.
External Accessibility Resources
We also encourage you to visit the following resources for more information on accessibility rights and services:
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Florida Relay Service – TTY/TTD communications
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ADA.gov – Americans with Disabilities Act portal
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MyFLFamilies.com – Florida Department of Children and Families
Download This Policy
You can also download a PDF version of our Auxiliary Aids Policy using the link below:
Contact Information for Accessibility Services
Accessibility Services Coordinator
Name: Toula Zoulas
Title: Chief Executive Officer
Phone: 954-929-7515
Email: policies@ocof-florida.org
Our Children Our Future remains committed to breaking down barriers and providing compassionate, inclusive care for every child and family we serve. If you have suggestions, feedback, or questions about our accessibility policies, please do not hesitate to contact us.